FAQ

Fees

Fees are payable on the day. Depending on your level of Private Health Insurance, a portion of the fee may be covered by HICAPS. The staff will inform you of the ‘gap’ payment at the time of payment. Some services may be covered by Medicare or the Department of Veteran Affairs. These payments will either be processed by the staff with no gap (DVA) or processed in full and a receipt provided for you to claim with Medicare.

Do I have to make an appointment or can I just walk in?

The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.


Do I need a long consultation?

Initial (First) time appointments are generally longer than the follow-up appointments. This is so that the practitioner can spend time understanding your concerns, taking a relevant medical history, and reviewing your conditions prior to the treatment.

 


How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.